Skills & Competencies for Mail Server Administrator

Mail Server Administrator job profile

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JOB SUMMARY for Mail Server Administrator

Administers and maintains the organization's email system(s).

JOB RESPONSIBILITIES for Mail Server Administrator

Monitors server performance and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots issues. Monitors existing messaging infrastructure and server usage, ensuring proper working order. Provides recommendations and plans for improvements to e-mail network. May document internal policies or develop training for end-users.

Mail Server Administrator SALARY RANGE

BASE 50%
$101,793
TOTAL 50%
$105,741
Job Level
P02
Job Code
IT10000155
Education/Degree
Bachelor's Degree
Reports To
Manager

Mail Server Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Mail Server Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Mail Server Administrator

1 Job Family Competencies – End-User Training
Proficiency Level -2
Skill definition-Creating and utilizing interactive guidance and learning methods to help users gain a full understanding of products and services.
Level 1 Behaviors
(General Familiarity)
Explains system processes and procedures used in delivering end-user training.
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Level 2 Behaviors
(Light Experience)
Compiles online help files to aid the training needs of the end-users.
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Level 3 Behaviors
(Moderate Experience)
Maintains detailed training materials and resources to assist end-users in daily system functions.
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Level 4 Behaviors
(Extensive Experience)
Delivers complex technical training to end-users to improve product adoption and utilization.
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Level 5 Behaviors
(Mastery)
Develops training strategies to achieve end-user goals and service requirements.
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2 Job Family Competencies – Phone Support
Proficiency Level -2
Skill definition-Providing real-time assistance and support to customers to respond to their inquiries and resolve complaints through phone calls.
Level 1 Behaviors
(General Familiarity)
Describes the importance of phone support in ensuring customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Follows provided scripts and templates to ensure excellent phone support services.
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Level 3 Behaviors
(Moderate Experience)
Implements best practices in delivering phone support to attain excellent customer service.
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Level 4 Behaviors
(Extensive Experience)
Provides training and development to improve teams' skills in delivering customer service and phone support.
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Level 5 Behaviors
(Mastery)
Conceptualizes phone support processes to improve our customer support function and drive business revenue.
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3 Mail Server Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Mail Server Administrator
Proficiency Level - 4
5 Competency for - Mail Server Administrator
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Mail Server Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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2 Core Competencies – Time Management
Proficiency Level -2
Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Lists basic planning tools and applications used in tracking and organizing time and tasks visually.
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Level 2 Behaviors
(Light Experience)
Follows an updated calendar to list and complete tasks and assignments according to priority level.
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Level 3 Behaviors
(Moderate Experience)
Utilizes departmental tools and best practices to organize tasks effectively and productively.
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Level 4 Behaviors
(Extensive Experience)
Provides strategic direction to the workforce in managing time to avoid low-value work.
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Level 5 Behaviors
(Mastery)
Leads transformational changes to work plans to drive the proper utilization of time and resources.
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3 Mail Server Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Mail Server Administrator
Proficiency Level - 4
5 Competency for - Mail Server Administrator
Proficiency Level - 5

Summary of Mail Server Administrator skills and competencies

There are 0 hard skills for Mail Server Administrator.
10 general skills for Mail Server Administrator, End-User Training, Phone Support, Remote Support, etc.
7 soft skills for Mail Server Administrator, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Mail Server Administrator, he or she needs to be proficient in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.

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